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Shipping & Returns
With service at our core, we aim to serve YOU in everything that we do. We put service first by offering you free shipping around the world, free returns, 24 hour guaranteed message replies on social and email, and a lifetime warranty on all products.
With service at the forefront of our brand, we understand the importance of customer service. We would not exist without you and your stories, and we celebrate your support by offering free shipping around the world, free returns, 24 hour guaranteed message replies on social and email, and a lifetime warranty on all products.
Service takes many forms, and we believe customer service is just as important as any. As a service-centric brand, we have designed customer service policies with YOU in mind, to ensure that your experience is as seamless as possible. From free international shipping and returns to a lifetime product warranty, we can’t wait for you to experience what it’s like to live (customer) service first with us.
Yes, we do! We ship our stories from coast to coast.
We aim to serve you; shipping is FREE!
Since each piece is handmade, it will take approximately 3 weeks to receive your product if it is out of stock. It will be worth the wait!
Returns within 30 days are FREE and will be accepted as long as they are in the same condition as purchased including all associated tags and packaging. After 30 days exchanges will be accepted, again as long as the product is received in the same condition as purchased.
To return your Service First jewelry:
1. Navigate to the Contact Page.
2. Request a return label by entering your information and providing your order number and reason for return in the message box.
3. Check your email for the return label!
4. Please send returns to:
Service First Inc.
385 Franklin Ave
Rockaway, NJ 07866
The credit card used to purchase will be refunded in approximately 14-21 business days.
Every stone used is natural and we use sterling silver, gold vermeil, 14k gold and 18k gold as our metals. Our Cameos are made from Agate in Brazil and are hand carved in Germany.
Yes! We offer a lifetime guarantee on all stones and anything beyond basic wear.
Any super soft, non-abrasive cloth is fine for a quick wipe or when more aggressive cleaning is not needed.
When more intense cleaning is required then warm water and soap should be all you need to clean your jewelry. Avoid using extreme heat of 500 ° F or higher.
When using the above then you can also use a very soft toothbrush to clean the more intricately detailed areas of your design.
Please do not use harsh chemicals and never use jewelry cleaners as you never know what chemicals are in them.
If extreme cleaning is necessary or desired then we always recommend that cleaning is performed by a trained and experienced jewelry professional.
Preserve and prolong the finish of your jewelry by removing it when washing your hands, exercising, cleaning and before applying any kind of lotions or perfumes.
Always place each piece separately in a cool dry place away from direct sunlight.
Store your jewelry in the provided pouch and store in a safe & secure place.
Contact & Privacy
We’d love to hear from you! Email us at firstname.lastname@example.org or message us on Facebook or Instagram. We can’t wait to chat, so we guarantee a reply within 24 hours.